How It Works
Discover how our process unfolds in four simple steps, ensuring a seamless experience from concept to completion.
01. Initial Inquiry
Once you reach out via phone, email, or our website, we’ll connect with you to understand your project needs. We’ll share our current catalog of available products, or—if you're looking for something custom—we’ll ask for reference images, sketches, or design details. From there, our team will coordinate with our artisan partners to evaluate feasibility and prepare a detailed quote within 48 hours.
03. Production & Quality Control
Following the deposit, production will begin. Standard production lead time is 6–8 weeks. For custom work, we may require an additional 2–4 weeks for sampling. You’ll receive sample photos—or a physical prototype if requested—for approval before full production starts. Our team regularly oversees workshop progress and conducts quality checks throughout.
02. Quotation & Order Confirmation
After product selection or design review, we’ll send you a full quotation. Once approved, we’ll issue a 30% deposit invoice to secure your order and begin the process. Our minimums are flexible: typically 10 pcs per model for existing designs and 25 pcs per model for custom projects.
04. Packing, Shipping & Delivery
All items are carefully packed using export-grade materials and methods to ensure safe transit. We manage container loading, coordinate inland transport to port, and prepare all shipping and export documentation. The final invoice will be sent prior to shipment. Upon receiving the balance payment, we’ll release all official documents and provide tracking and logistics updates.
